Learn more about our Covid-19 and FAQs

Covid-19

Covid-19 update

Updated March 19 2020

A message from our founder Mat Weir ❤️

Our hearts go out to everyone being impacted globally by the Covid-19 outbreak. In such uncertain times, we’re committed to supporting our restaurant partners who are able to remain open by encouraging diners to support local eateries where they can. We understand if you’re not in a position to dine out at the moment but hopefully, we’ll continue to provide inspiration for your dining wishlist. For those of you who are looking to dine out, we recommend that you get in touch with the restaurant to find out what they are doing to manage Covid-19 at their premise for peace of mind.

While I know there’s a lot of uncertainty, let's keep sharing the love and ride this wave together.

Stay safe and optimistic,

Mat Weir

Cancellation policy updates

With more information coming out every day about the COVID-19 outbreak, we understand it’s a concerning time for all. With this in mind, we’re currently operating with a flexible cancellation policy.

If you need to cancel your reservation, please contact our support team on support@firsttable.com and they will refund your booking fee as credit on your First Table account for a future booking. 

Covid-19 FAQs

What are your policies around Covid-19?

With more information coming out every day about the coronavirus (Covid-19) outbreak, we understand it’s a concerning time for all. With this in mind, we’re currently operating with a flexible cancellation policy. If you need to cancel your reservation, contact our support team on support@firsttable.com and they will refund your booking fee as credit on your First Table account for a future booking. 

I’m booked to dine at a local restaurant on First Table. Will my booking go ahead?

Our partner restaurants are doing everything they can to adapt to be Covid-19 compliant. This includes creating more distance between tables, operating with the highest hygiene standards including sanitisation, and limited capacities. Due to the ever-evolving situation, we recommend calling the restaurant after making a booking on our website, just to make sure they can accommodate your reservation. 

As you know, Covid-19 may limit restaurant operations so if our partners aren’t able to accommodate your booking for whatever reason we’ll offer a full refund. In such uncertain times, we hope you’ll join us in supporting the hospitality industry in any way you can.

Are participating restaurants still offering the First Table deal?

Some of our restaurant partners remain open and some have sadly closed temporarily. Our team are working hard to ensure all availability on our website is up to date. As a short-term solution, we’ve also created new statuses for restaurants wanting to add delivery information to their First Table page or mark themselves as temporarily closed.

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